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Customization and Care At Atelier Bouquet, we pride ourselves on crafting personalized floral arrangements that are as unique as each of our clients. Due to the bespoke nature of our products, we are unable to accept returns or exchanges. Our commitment to exclusivity means each piece is specifically tailored to your vision.

Approval Process To ensure complete satisfaction, we provide photographs of your finished arrangement prior to dispatch. Your approval is paramount, and only with your consent will we proceed to shipment.

Packaging Assurance We understand the importance of your order arriving in perfect condition. While we cannot control every aspect of transit, we take utmost care in packaging to minimize any potential damage during shipping.

Time Considerations The creation period for your custom arrangement and the delivery time frame set by the courier service will both influence the delivery date. We have a successful track record of aligning with our customers' special event schedules and strive to maintain this standard.

Delivery Commitment We only schedule shipments when we are confident that the delivery timeline aligns with your plans. If we anticipate any deviation from the estimated delivery time that might affect your schedule, we will not proceed with the dispatch. This ensures that there are no surprises and your event goes as planned.

General Terms & Conditions

• Orders will only be dispatched after payment has been confirmed and your final approval of the product is received.
• Estimated delivery dates are subject to change due to unforeseen circumstances, but we will communicate promptly in such events.
• Shipping costs are calculated based on the size, weight, and destination of the arrangement and will be clearly communicated during the approval process.
• Atelier Bouquet is not responsible for delays caused by shipping carriers, customs clearance, or other regulatory requirements.
• By placing an order with Atelier Bouquet, you agree to these shipping terms and the inherent risks of shipping delicate items.
• Buyers are responsible for any customs and import taxes that may apply. Atelier Bouquet not responsible for delays due to customs.

We thank you for choosing Atelier Bouquet for your special occasions and look forward to bringing your floral visions to life.